Privacy Statement

This Privacy Statement describes how The Dow Chemical Company and its affiliates (“Dow”) may collect information from or about you when you visit this website (www.dow.com) and other Dow websites that display or link to this Privacy Statement.

Dow values your privacy, and is providing this Privacy Statement to explain what information we collect and how that information may be used by Dow when you interact with Dow online.

In some countries, your use of Dow’s website could be considered consent by you to Dow’s use of this information. If you do not want us to collect or use your information as set out in this Privacy Statement, please do not use our websites or provide us with your information.

Please take a few minutes to review this Privacy Statement. If you have any questions about this Privacy Statement, please contact us.

This Privacy Statement includes the following:
Who Is Collecting Your Information
What Information We Collect
Additional Information for EU-based Users
Additional Information for California Residents
How Dow May Use and Share Your Information
Location of Information
Use of Special Features or Areas of Our Website
Children’s Privacy
Security
External Links
Changes to This Privacy Statement
Your Choices
Access, Update or Correct Your Personal Information
Contact Dow

Who Is Collecting Your Information

Information collected through www.dow.com is maintained by The Dow Chemical Company, Global Dow Center, 2211 H.H. Dow Way, Midland, Michigan 48674, and/or Dow’s affiliates. Dow can be reached through the contact information provided at the end of this Privacy Statement.

What Information We Collect

When you interact with Dow online or in response to Dow’s marketing communications, Dow collects “Personal Data” about you, by which we mean information that may identify you personally, either alone or in combination with other information available to Dow. Information that we collect includes the following:

Information You Provide.

  • We collect the personal information you knowingly provide by completing an online form, registering for information or services, applying for a job, or otherwise sending to us. For example, if you sign up to receive e-mail communications from one of our businesses, we collect your e-mail address and any related information you provide. If you communicate with us using the “Contact Us” feature, we collect the information you provide when you complete the “Contact Us” form.
  • This includes information such as your name, email or physical address, or other contact details, or other records or copies of your correspondence with us (including emails).
  • If you sign up to receive e-mail communications from Dow, we will collect your e-mail address and any related information you provide.
  • If you communicate with Dow using the “Contact Us” feature, we collect the information you provide when you complete the “Contact Us” form.

Supplemental Information.

  • In some cases, Dow may also collect information about you from other sources, and combine the information that you provide us online with other information that we have due to your relationship with Dow.
  • For example, if you are a Dow customer or supplier, we may use the information you have provided us both online and through our broader business relationships to improve your online experience.
  • Likewise, if you are a candidate for employment with Dow, we may combine the information that you provide us through our career portal with information we receive from third parties (e.g., background check providers and recruitment agencies) or obtain from publicly available sources (e.g., employment- and business-oriented social networking services and career fairs).

Cookies and similar devices

We and our service providers use cookies, pixels, log files and other mechanisms to gather information about your use of our website, mobile apps and social media properties.

  • Cookies
    A cookie is a text file of letters and numbers that we store on your browser or the hard drive of your computer. Our website uses cookies—in combination with pixels, local storage objects, and similar devices—for various purposes, including to enable a faster log-in process, to make it easier for you to navigate the website, to distinguish you from other users, and to provide you with a more personalized experience. When you visit our website, strictly necessary cookies will be placed on your device; strictly necessary cookies do not require your consent. For performance, functional and targeting cookies, we request your consent before placing them on your device. At any time, you can change your preferences for performance, functional and targeting cookies by using our Cookie Preferences tool. You can also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including strictly necessary cookies), you may not be able to access all or parts of our website. The Help function of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies. For more information about managing, deleting or blocking cookies, please visit: https://www.aboutcookies.org/how-to-manage-and-delete-cookies and https://www.allaboutcookies.org/manage-cookies/. To review a list of the specific cookies used on our website, please click here (for dow.com), here (for investors.dow.com), here (for Paintvision), here for (dowpackagingawards.com), here (for univation.com), here (for dorinco.com), here (for midlandresolution.com), here (for triverconservation.com), here (for rohmandhaas.com.tr), here (for rohmhaaskimyasanayi.com.tr).
  • Clear GIFs, pixel tags, web beacons and other technologies
    Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer's hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (also referred to as web beacons, web bugs or pixel tags), in connection with our services to, among other things, assist us with delivering cookies on this website, collect anonymous information about the use of this website by our visitors, deliver customized or targeted content to you on this website and through our partners, and/or help us manage online advertising by collecting information related to which advertisements drive traffic to our website. We may place clear GIFs on this website directly, and we may place clear GIFs on behalf of the partner whose branding appears on this website or its service providers. The information collected by web beacons does not identify you personally. However, if you have created a user identity on one of your visits to this website, for example, by making a purchase, we may link the information we collect using web beacons to the information that identifies you personally and use it in the same ways as we use the information we collect using cookies. We and our third-party service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, to identify when our emails are viewed, and to track whether our emails are forwarded.
  • Log files
    Most browsers collect certain information, such as your IP address, device type, screen resolution, operating system version, and internet browser type and version. This information is gathered automatically and stored in log files.
  • Third-party analytics
    Our website may also use automated devices and applications, such as Google Analytics (more info here) to evaluate the use of our website. We use these tools to gather non-personal data about users to help us improve our services and user experiences. These analytics providers may use cookies and other technologies to perform their services and may combine the information they collect about you on our website with other information they have collected for their own purposes. This Privacy Statement does not cover such uses of data by third parties. For more information on how such third parties collect and use information on our behalf, and to manage your privacy choices and advertising preferences with such third parties, please refer to their respective privacy policies—e.g., see LinkedIn’s Privacy Policy (and advertising preferences), Twitter’s Privacy Policy (and interest-based opt-out policy), Facebook's Data Policy (and ad preferences), Google’s/Youtube’s Privacy and Terms (and ad personalization settings), Instagram’s Data Policy (and ad preferences), and Adobe’s Experience Cloud Privacy Policy (and privacy choices). You can opt-out of having your site activity available to Google Analytics by installing the Google Analytics opt-out browser add-on.
  • Do-not-track signals
    Our website does not respond to do-not-track signals. For more information about do-not-track signals, please click here. You may, however, disable certain tracking as discussed above (e.g., by disabling cookies).

Additional Information for EU-based Users

Data protection regulations in Europe require Dow to disclose additional information regarding Personal Data collected from European users, and to limit Dow’s use of such information in specific ways. This section provides additional information applicable to European Personal Data, which may not apply to users in other geographies.

Legal Basis for Processing.
European Personal Data may only be processed by Dow where and to the extent that such processing is:

  • Necessary for the performance of a contract with you, such as:
    • To carry out Dow’s obligations with respect to any contractual agreements between us with respect to information, products, and services that you may request from Dow;
    • To process a job application; or
    • To fulfill any other agreements between us.
  • Necessary for Dow to comply with a legal obligation, for example to meet our tax and accounting obligations.
  • Necessary to serve the legitimate business interests of Dow or a third party, where such use is consistent with the fundamental rights of individuals under European law, for example:
    • To provide you with effective customer service or technical support, such as where you have requested information from Dow;
    • To contact you with information regarding health and safety, applicable regulations, or stewardship of our products;
    • To improve the content, functionality, performance, security and usability of our website;
    • To notify you about changes to our business, products, services, or our website;
    • To conduct business transactions, including purchases and sales of Dow products, or business reorganizations including the sale, transfer, change in control or merger of Dow assets or businesses.
  • Subject to a valid consent you have freely provided and not withdrawn, such as opt-in consents allowing Dow to place cookies on your computer or to use your contact information for promotional advertising.

Data Subject Rights.
European users of this website have the legal right to request Dow undertake specific actions with respect to their Personal Data, including:

  • The right to request access to your Personal Data, including the right to have Dow confirm if your Personal Data is being used by Dow;
  • The right to have your Personal Data corrected or erased;
  • The right to object to or restrict Dow’s use of your Personal Data, for example where such information is not accurate or no longer needed;
  • The right to have your Personal Data transferred from Dow to another party;
  • The right to not be subject to automated decision-making or profiling based on your Personal Data;
  • The right to withdraw any consent you have previously provided to Dow’s collection or use of your Personal Data; and
  • The right to lodge a complaint with a supervisory authority.

Cross-Border Transfers of Data.
The information that Dow collects from you will be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff operating outside the EEA who work for us, or by other entities acting as data processors on our behalf. Dow has implemented international data transfer agreements on the basis of the European Commission’s Standard Contractual Clauses in order to provide appropriate and suitable safeguards for the transfer of this information. You may request a copy of the Standard Contractual Clauses by contacting the privacy contact for your geographic region listed below.

Data Retention.
Dow will process and store your Personal Data for the duration of our relationship with you, which may be a long term, and as long as necessary to fulfill our contractual and legal obligations. Dow will delete your data:

  • When it is no longer necessary for the purposes for which that information was collected and processed;
  • Upon your request or objection, provided there are no overriding legal grounds requiring Dow to maintain that information;
  • When necessary to comply with Dow’s legal obligations; and
  • If our collection of information was based on your consent, upon the withdrawal of your consent.

Any requests or inquiries relating to Dow’s handling of EU information may be made by contacting us.

Additional Information for California Residents

The California Consumer Privacy Act of 2018 (the “CCPA”), including as amended by the California Privacy Rights Act of 2020, requires Dow to disclose certain additional information to California residents. This Section provides such additional information applicable to visitors, users and others who reside in the State of California, which may not apply to users in other geographies. This Section covers information we collect both online and offline. Any terms defined in the CCPA have the same meaning when used in this Section.

Categories of Personal Information We Collect.
We collect Personal Information, which generally includes information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or Household. In particular, we (through our website or otherwise) collect—and in the preceding twelve (12) months have collected—all the following categories of Personal Information from Consumers, depending on their (or their companies’) respective relationship with Dow and choices:

Category Examples Collected
A. Identifiers. A real name, alias, postal address, Unique Personal Identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers. YES
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some Personal Information included in this category may overlap with other categories. YES
C. Protected classification characteristics under California or federal law. Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). YES
D. Commercial information. Records of personal property, products or Services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. YES
E. Biometric information (as defined in Cal. Civ. Code § 1798.140(c)). An individual’s physiological, biological, or behavioral characteristics, including information pertaining to an individual’s deoxyribonucleic acid (DNA), that is used or is intended to be used singly or in combination with each other or with other identifying data, to establish individual identity. Biometric information includes, but is not limited to, imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information. YES
F. Internet or other similar network activity. Browsing history, search history, information on a Consumer's interaction with a website, application, or advertisement. YES
G. Geolocation data. Physical location or movements. YES
H. Sensory data. Audio, electronic, visual, thermal, olfactory, or similar information. YES
I. Professional or employment-related information. Current or past job history or performance evaluations. YES
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. YES
K. Inferences drawn from other personal information. Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. YES
L. Sensitive personal information (as defined in Cal. Civ. Code § 1798.140(ae)).
(1) Personal Information that reveals: (a) a Consumer’s social security, driver’s license, state identification card, or passport number; (b) a Consumer’s account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; (c) a Consumer’s Precise Geolocation; (d) a Consumer’s racial or ethnic origin, religious or philosophical beliefs, or union membership; (e) the contents of a Consumer’s mail, email, and text messages unless the Business is the intended recipient of the communication; (f) a Consumer’s genetic data; (2) The Processing of Biometric Information for the purpose of uniquely identifying a Consumer; (3) Personal Information collected and analyzed concerning a Consumer’s health; (4) Personal Information collected and analyzed concerning a Consumer’s sex life or sexual orientation.
YES

Personal Information does not include information excluded from the CCPA’s definition of “Personal Information” (e.g., Deidentified information, Aggregate Consumer Information, and publicly available information from government records) or otherwise excluded from the CCPA’s scope (e.g., information covered by certain sector-specific privacy laws).

The Categories of Sources from Which Consumers’ Personal Information Is Collected.

We generally obtain the categories of Personal Information listed above either directly from the Consumer (e.g., from completed forms or purchased products and Services) or indirectly from the Consumer (e.g., from observing the Consumer’s actions on our website). Depending on the Consumer’s (or the Consumer’s company’s) relationship with Dow, we may also obtain Consumer Personal Information from other sources, including those identified in:

  • Dow’s Privacy Statement (see “What Information We Collect”);
  • Dow’s US Customer Privacy Notice (see “The Information Dow Collects”);
  • Dow’s external candidate Terms of Use and Consent Statement (presented to individuals applying for job opportunities with Dow);
  • Dow’s Employee/Contractor Privacy Notice (see “How Dow Collects Your Information”); and
  • Dow’s Privacy Policy for Dow’s HR Management System (see “What personal data we collect”).

The Business and Commercial Purposes for Collecting, Selling, or Sharing Consumers’ Personal Information.

We do not Sell or Share Consumers’ Personal Information. Depending on the Consumer’s (or the Consumer’s company’s) relationship with Dow, we may Collect the categories of Personal Information listed above for any legitimate and lawful Business or Commercial Purpose, including those listed in:

  • Dow’s Privacy Statement (see “How Dow May Use and Share Your Information”);
  • Dow’s US Customer Privacy Notice (see “The purposes for which we use your information”);
  • Dow’s external candidate Terms of Use and Consent Statement (presented to individuals applying for job opportunities with Dow);
  • Dow’s Employee/Contractor Privacy Notice (see “Exhibit B: Purposes for Which Dow May Use Your Personal Information”);
  • Dow’s Privacy Policy for Dow’s HR Management System (see “How we use your personal data”).

The Categories of Third Parties to Whom We Disclose Consumers’ Personal Information.

Depending on the Consumer’s (or the Consumer’s company’s) relationship with Dow, we may disclose the Personal Information we Collect to certain Third Parties, including those listed in:

  • Dow’s Privacy Statement (see “How Dow May Use and Share Your Information”);
  • Dow’s Global Customer Privacy Notice (see “Third parties with whom we share your personal data”);
  • Dow’s external candidate Terms of Use and Consent Statement (presented to individuals applying for job opportunities with Dow);
  • Dow’s Employee/Contractor Privacy Notice (see “Exhibit C: Third Parties with Whom Dow May Share Your Information”); and
  • Dow’s Privacy Policy for Dow’s HR Management System (see “Who can access your personal data”).

The Categories of Consumers’ Personal Information We Have Sold or Shared in the Preceding Twelve (12) Months.

We do not Sell—and have not sold in the preceding twelve (12) months—any Personal Information about Consumers to Third Parties for monetary or other valuable consideration. We do not Share—and have not Shared in the preceding twelve (12) months—any Personal Information about Consumers to Third Parties for the purpose of Cross-Context Behavioral Advertising. We do not Sell or Share any Personal Information about Consumers under sixteen (16) years of age. Consumers may choose to consent to our website’s use of targeting cookies by indicating their preferences using our Cookie Preferences tool. To the extent that a Consumer consents to our website’s use of targeting cookies, such cookies may be set through our site by our advertising partners; this does not constitute the Selling or Sharing of Consumer Personal Information under the CCPA.

The Categories of Consumers’ Personal Information We Have Disclosed For a Business Purpose in the Preceding Twelve (12) Months.

In the preceding twelve (12) months, Dow has disclosed all the categories of Consumer Personal Information listed above in the Section titled “Categories of Personal Information We Collect” (i.e., categories A through L) for various legitimate and lawful Business Purposes, including those listed in:

  • Dow’s Privacy Statement (see “How Dow May Use and Share Your Information”);
  • Dow’s Global Customer Privacy Notice (see “The purposes for which we use your information”);
  • Dow’s external candidate Terms of Use and Consent Statement (presented to individuals applying for job opportunities with Dow);
  • Dow’s Employee/Contractor Privacy Notice (see “Exhibit B: Purposes for Which Dow May Use Your Personal Information”); and
  • Dow’s Privacy Policy for Dow’s HR Management System (see “How we use your personal data”).

CCPA Privacy Rights.

The CCPA provides Consumers with certain privacy rights regarding their Personal Information. The following describes these rights and explains how Consumers may exercise them.

The Right to Know and Access.

A Consumer has the right to request that we disclose the following:

  • The categories of the Consumer’s Personal Information that we have Collected.
  • The categories of sources from which we have Collected the Consumer’s Personal Information.
  • The Business or Commercial Purpose for which we have Collected, Sold, or Shared the Consumer’s Personal Information.
  • The categories of Third Parties to whom we have disclosed the Consumer’s Personal Information.
  • The specific pieces of the Consumer’s Personal Information that we have Collected, in a format that is easily understandable, and to the extent technically feasible, in a structured, commonly used, machine-readable format that may also be transmitted to another entity at the Consumer’s request without hindrance.
  • The categories of the Consumer’s Personal Information that we have Sold or Shared, and the categories of Third Parties to whom it was Sold or Shared.
  • The categories of the Consumer’s Personal Information that we have disclosed for a Business Purpose, and the categories of Persons to whom they were disclosed for a Business Purpose.

Upon receipt of a Verifiable Consumer Request, we will disclose the requested information, unless the CCPA (or its implementing regulations) provide a basis for us to deny the request in whole or in part, in which case we will inform the requestor and explain the basis for the denial, unless prohibited from doing so by law. We are not obligated by the CCPA to provide this information to the same Consumer more than twice in a twelve (12) month period. Any disclosures we provide in response to a Verified Consumer Request to know or access will, by default, cover only the twelve (12) month period preceding the Verifiable Consumer Request's receipt. If, however, the Verified Consumer Request specifically seeks information beyond the twelve (12) month period, we will also provide the requested information collected on or after January 1, 2022, to the extent that it is available, unless doing so proves impossible or would involve a disproportionate effort, in which case we will explain why we cannot provide the information beyond the twelve (12) month period.

The Right to Delete.

A Consumer has the right to request that we delete the Consumer’s Personal Information. Upon receipt of a Verifiable Consumer Request, we will delete from our records (and direct our Service Providers and Contractors—and any other Third Party with whom we have Sold or Shared your Personal Information—to delete from their records) the Consumer’s Personal Information. Provided, however, that the CCPA does not require us (or our Service Providers or Contractors) to comply with a Consumer’s request to delete the Consumer’s Personal Information if it is reasonably necessary for us (or for our Service Providers or Contractors) to maintain the Consumer’s Personal Information, pursuant to a CCPA-provided exception to the Consumer’s right to delete.

The Right to Correct.

A Consumer has the right to request that we correct inaccurate Personal Information about the Consumer. Upon receipt of a Verifiable Consumer Request, we will use commercially reasonable efforts to correct the inaccurate Personal Information.

The Right to Opt-Out of Selling or Sharing.

As stated above, we do not Sell or Share Consumers’ Personal Information. Thus, we are not required to provide notice of a Consumer’s right to opt-out or a “Do Not Sell or Share My Personal Information” link on this website. If a Consumer has previously consented to our website’s use of targeting cookies, the Consumer may change the Consumer’s preferences for targeting cookies by using our Cookie Preferences tool.

The Right to Limit Use and Disclosure of Sensitive Personal Information.

We do not use or disclose Sensitive Personal Information for purposes other than the following (thus, we are not required to provide notice of a Consumer’s right to limit or a “Limit the Use of My Sensitive Personal Information” link on this website):

  • To perform the Services or provide the goods reasonably expected by an average Consumer who requests those goods or Services;
  • To prevent, detect, and investigate security incidents that compromise the availability, authenticity, integrity, and or confidentiality of stored or transmitted Personal Information;
  • To resist malicious, deceptive, fraudulent, or illegal actions directed at us and to prosecute those responsible for those actions;
  • To ensure the physical safety of natural persons;
  • For short-term, transient use, including, but not limited to, nonpersonalized advertising shown as part of a Consumer’s current interaction with us, provided that the Personal Information is not disclosed to another Third Party and is not used to build a Profile about the consumer or otherwise alter the consumer’s experience outside the current interaction with the business;
  • To perform Services on our behalf, including maintaining or servicing accounts, providing customer Service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic Services, providing storage, or providing similar Services on our behalf;
  • To verify or maintain the quality or safety of a product, Service, or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the Service or device that is owned, manufactured by, manufactured for, or controlled by us; and
  • To Collect or Process Sensitive Personal Information where such Collection or Processing is not for the purpose of Inferring characteristics about a Consumer.

The Right Not to Receive Discriminatory Treatment for Exercising CCPA Rights.

We will not discriminate against a Consumer for exercising CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny the Consumer goods or Services;
  • Charge the Consumer different prices or rates for goods or Services, including through granting discounts or other benefits, or imposing penalties;
  • Provide the Consumer a different level or quality of goods or Services;
  • Suggest that the Consumer may receive a different price or rate for goods or Services or a different level or quality of goods or Services; or
  • Retaliate against a Consumer that is an employee, applicant for employment, or independent contractor for exercising CCPA rights.

How Consumers May Exercise Their CCPA Rights.

To exercise their right to know, access, delete or correct, Consumers may submit a Verifiable Consumer Request to us by either:

  • Calling us at 1-800-258-2436.
  • Emailing us at fglpriv@dow.com.
  • Filling out this online form.

Only the Consumer, or a Person registered with the California Secretary of State that the Consumer authorizes to act on the Consumer’s behalf, or a Person who has power of attorney or is acting as a conservator for the Consumer, may make a Verifiable Consumer Request related to the Consumer’s Personal Information. A Consumer may make a Verifiable Consumer Request on behalf of the Consumer’s minor child. The Consumer need not create an account with us to submit Verifiable Consumer Request.

Upon receipt of a Consumer’s request, we will attempt to verify it using reasonable methods. If necessary, we may request additional information from the Consumer, which will be used only for the purposes of security, fraud-prevention, and verifying the Consumer’s identity; we will delete any new Personal Information collected for verification purposes as soon as practical after processing the request, subject to applicable record-keeping requirements. Authorized agents will be required to provide proof of their authorization, and we may also require that the relevant Consumer directly verify their identity and the authority of the authorized agent.

We are not required to comply with a request if we cannot verify—using commercially reasonable methods—that the Consumer making the request is the Consumer about whom we have Collected Personal Information, or is a Person authorized by the Consumer to act on the Consumer’s behalf.

No later than ten (10) business days after receiving a request, we will confirm receipt and provide information about how we will process it. We endeavor to respond to a Verifiable Consumer Request within forty-five (45) calendar days of its receipt. If we require more time—up to ninety (90) calendar days from the day the request is received—we will inform the Consumer of the reason and extension period in writing. If the Consumer has an account with us, we will deliver our written response to that account. If the Consumer does not have an account with us, we will deliver our written response by mail or electronically, at the Consumer’s option. The response we provide will also explain the reasons we cannot comply with a request, if applicable. We do not charge a fee to process or respond to a Verifiable Consumer Request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a reasonable fee, we will inform the Consumer why we made that decision and provide the Consumer with a cost estimate before completing the request.

How Dow May Use and Share Your Information

Subject to applicable local law, Dow may use the personal information we collect through our website for any legitimate and lawful business purpose, including but not limited to the following:

  • to provide products, information and services you request;
  • to provide you with effective customer service or technical support;
  • to contact you with information regarding health and safety, applicable regulations, or stewardship of our products;
  • to improve the content, functionality, performance and usability of our website;
  • to improve our marketing and promotional efforts;
  • to provide technical support and troubleshooting; and
  • for security, credit or fraud prevention purposes;
  • for any other purpose identified in an applicable privacy statement or other agreement you may have with Dow.

Dow may use or disclose aggregated or anonymized data about our users, if that information does not identify any individual, in Dow’s sole discretion.

Dow may share your information with Dow affiliates for the purposes set forth in this Privacy Statement. Dow may also share your information with third parties in specific cases such as:

  • Our Service Providers. We may share your personal information with companies or organizations, including subsidiaries, affiliates, and other entities that perform services on our behalf, such as marketing and website support service providers.
  • Business Transactions and Transfers. Dow may buy, sell, form, or otherwise reorganize one or more of its businesses or sell stock or assets, for example, as the result of a sale, merger, reorganization or liquidation. A transaction of this type may involve the disclosure of your information to prospective purchasers or partners who have signed a confidentiality agreement with Dow.
  • Compliance with Laws and Protection of Our Rights and the Rights of Others. We may disclose personal information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order or a subpoena. We may also disclose personal information to cooperate with a government investigation; to prevent or investigate a possible crime, such as fraud or identity theft; to enforce or apply our online terms of use or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others.

Other than as described above, Dow does not provide or sell your personal information to third parties.

Location of Information

Dow is a global organization with its corporate headquarters in the United States. Our servers, databases, and service providers are located in the United States and in other countries. Different countries have different privacy laws and requirements, and some, including the United States, may provide less legal protection for your personal information than others. If you object to the transfer of your information to the United States, please do not use Dow’s website or provide Dow with that information.

Use of Special Features or Areas of Our Website

This Privacy Statement may be supplemented by additional privacy statements that may be specific to individual Dow websites or features, such as our investor and career sites. Dow’s websites may include special features such as surveys, licensed content, online stores, or password protected areas, such as a customer-only area or a careers area, and these areas or websites may be subject to additional terms of use or privacy statements which may further specify additional personal information Dow may collect in these areas, why we need that information, and choices you may have about the use of that information. For more information please see our Global Customer Privacy Notice.

When you sign up to use a special feature or password-protected area, you may be asked to agree to additional terms governing your use of the special feature or password-protected area. In such cases, you may be asked to expressly consent to the additional terms, for example, by checking a box or clicking on a button marked “I agree.” (This type of agreement is known as a “click-through” agreement.) If any of the terms of a click-through agreement or another agreement between you and Dow are different than the terms of this Privacy Statement, the terms of that agreement will control over this Privacy Statement.

Children's Privacy

Dow’s website is not intended for children under 16 years of age, and Dow does not knowingly collect information from children to sell or promote our products or services. No one under the age of 16 may provide information to Dow on or through our website, and if we learn that we have received information from a child under the age of 16, we will delete that information.

Dow may host educational programs in science for students and teachers in our communities, but we do not invite minors to contact us or provide us with personal information. Visitors must be 18 years of age or older to submit registration or survey information. Parents or legal guardians may register to obtain information or participate in a survey on behalf of their children.

If you believe a child under the age of eighteen has sent personal contact information to Dow, please contact us immediately and we will use reasonable efforts to promptly remove that information from our systems.

Security

We take commercially reasonable precautions to protect the confidentiality, integrity and security of your personal information. We urge users to be careful with personal information while using the Internet.

SSL Protection. Many Dow websites, including dow.com, are able to provide a secure connection between your computer and our server be established. We use an encryption technology called Secure Socket Layers (SSL). A secure connection is maintained until you leave the secure area of the site. Although we use SSL encryption to safeguard the confidentiality of personal information as it travels over the Internet, “perfect security” does not exist on the Internet and we cannot guarantee the safety of transmitting personal information over the Internet.

Password Protection. You are responsible for maintaining the confidentiality of your passwords. We have the right to assume that anyone accessing one of our websites using a password assigned to you has the right to do so. You will be solely responsible for the activities of anyone accessing our website using a password assigned to you, even if the individual is not, in fact authorized by you. If you have reason to believe that your password has been compromised or used without authorization, you must promptly change it using the functionality provided on the site or notify Dow that your account has been compromised.

External Links

Some of our websites may contain links to other websites on the Internet that are not under the control of or maintained by Dow. Such links do not constitute an endorsement by Dow of those websites, the content displayed, or the persons or entities associated with them. By visiting a linked website from a Dow website, you acknowledge that Dow is providing these links to you only as a convenience and you agree that Dow is not responsible for the content of such websites. External sites are governed by their own terms and policies and are not governed by Dow's Privacy Statement, Terms of Use, Accessibility Statement, or other terms and policies.

Changes to This Privacy Statement

We reserve the right to modify this Privacy Statement and related business practices at any time by posting updated text on this site and updated effective date at the bottom of this page. As we add new features and functionality to our websites or Dow policies or applicable laws evolve, we may need to update or revise this Privacy Statement. We reserve the right to do so, at any time and without prior notice, by posting a revised version on our website. These changes will be effective as of the date we post a revised version on our website.

If we make changes to this Privacy Statement that materially change how we treat your personal data, we will make a reasonable effort to notify you promptly through reasonable means.

Your Choices

We respect your right to make choices about how you would like to interact with Dow and the extent of the personal information you choose to share with Dow. In some cases, we will ask you to indicate your choices at the time we collect your personal information. If you have previously agreed to receive email or marketing communications from Dow, you may "opt-out" at any time by using the unsubscribe feature included in the e-mails we send.

Access, Update or Correct Your Personal Information

If you have created an account or a personal profile on one of our websites, you may be able to access and update some or all of your personal information on your account settings or profile page. If you wish to access, update or correct other personal information, please contact us. We will contact you and may ask you for additional information to verify your identity. In most cases, we will update information as requested. In some cases, however, we may limit or deny your request if permitted or required by law or if we are unable to verify your identity.

Contact Dow

If you have any questions about this Privacy Statement or our privacy practices, you may contact us by phone at the numbers listed at https://www.dow.com/en-us/contact. You may also contact us via email. You may also send postal correspondence to:

In the United States:
The Dow Chemical Company
Data Privacy Director
2211 H.H. Dow Way
Midland, Michigan 48674

In Canada:
Dow Chemical Canada ULC
Privacy Officer
Suite 2400
215 - 2nd Street S.W.
Calgary, Alberta T2P 1M4
Canada

In Europe:
Dow Benelux Integrated Center B.V.
Dow Customer Information Group
Herbert H. Dowweg 5
4542 NM Hoek, The Netherlands

In Asia-Pacific:
Dow Chemical (Malaysia) Sdn. Bhd.
Unit 30-01, Level 30, Tower A, Vertical Business Suite, Avenue 3,
Bangsar South, No. 8Jalan Kerinchi, 59200, Kuala Lumpur, Malaysia

In Latin America:
Dow Brasil Industria e Comercio de Produtos Quimicos Ltda.
Avenida das Nações Unidas, 14171
Diamond Tower, Santo Amaro
São Paulo 
04794-000
Brazil

If you have concerns that someone affiliated with Dow has used your information in a manner that is not appropriate, you may also contact the Dow EthicsLine. The Dow EthicsLine can be accessed using a toll-free help line, with multi-lingual capabilities, available 24 hours a day, 7 days a week, worldwide. The Dow EthicsLine can also be accessed using an online form that provides the option of submitting a written report. In addition, you always have the option of contacting the Office of Ethics and Compliance at 989-636-2544 or via email Ethics@Dow.com.

 

Last Updated: January 9, 2023