This Privacy Statement describes how The Dow Chemical Company and its affiliates (“Dow”) may collect information from or about you when you visit this website (www.dow.com) and other Dow websites that display or link to this Privacy Statement.
Dow values your privacy, and is providing this Privacy Statement to explain what information we collect and how that information may be used by Dow when you interact with Dow online.
In some countries, your use of Dow’s website could be considered consent by you to Dow’s use of this information. If you do not want us to collect or use your information as set out in this Privacy Statement, please do not use our websites or provide us with your information.
Please take a few minutes to review this Privacy Statement. If you have any questions about this Privacy Statement, please contact us.
This Privacy Statement includes the following:
Who Is Collecting Your Information
What Information We Collect
Additional Information for EU-based Users
Additional Information for California Residents
How Dow May Use and Share Your Information
Location of Information
Use of Special Features or Areas of Our Website
Changes to This Privacy Statement
Access, Update or Correct Your Personal Information
Information collected through www.dow.com is maintained by The Dow Chemical Company, Global Dow Center, 2211 H.H. Dow Way, Midland, Michigan 48674, and/or Dow’s affiliates. Dow can be reached through the contact information provided at the end of this Privacy Statement.
When you interact with Dow online or in response to Dow’s marketing communications, Dow collects “Personal Data” about you, by which we mean information that may identify you personally, either alone or in combination with other information available to Dow. Information that we collect includes the following:
Information You Provide.
Cookies and similar devices
Data protection regulations in Europe require Dow to disclose additional information regarding Personal Data collected from European users, and to limit Dow’s use of such information in specific ways. This section provides additional information applicable to European Personal Data, which may not apply to users in other geographies.
Legal Basis for Processing.
European Personal Data may only be processed by Dow where and to the extent that such processing is:
Data Subject Rights.
European users of this website have the legal right to request Dow undertake specific actions with respect to their Personal Data, including:
Cross-Border Transfers of Data.
The information that Dow collects from you will be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff operating outside the EEA who work for us, or by other entities acting as data processors on our behalf. Dow has implemented international data transfer agreements on the basis of the European Commission’s Standard Contractual Clauses in order to provide appropriate and suitable safeguards for the transfer of this information. You may request a copy of the Standard Contractual Clauses by contacting the privacy contact for your geographic region listed below.
Dow will process and store your Personal Data for the duration of our relationship with you, which may be a long term, and as long as necessary to fulfill our contractual and legal obligations. Dow will delete your data:
Any requests or inquiries relating to Dow’s handling of EU information may be made by contacting us.
The California Consumer Privacy Act of 2018 (the “CCPA”), including as amended by the California Privacy Rights Act of 2020, requires Dow to disclose certain additional information to California residents. This Section provides such additional information applicable to visitors, users and others who reside in the State of California, which may not apply to users in other geographies. This Section covers information we collect both online and offline. Any terms defined in the CCPA have the same meaning when used in this Section.
Categories of Personal Information We Collect.
We collect Personal Information, which generally includes information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or Household. In particular, we (through our website or otherwise) collect—and in the preceding twelve (12) months have collected—all the following categories of Personal Information from Consumers, depending on their (or their companies’) respective relationship with Dow and choices:
|A. Identifiers.||A real name, alias, postal address, Unique Personal Identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.||YES|
|B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).||A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some Personal Information included in this category may overlap with other categories.||YES|
|C. Protected classification characteristics under California or federal law.||Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).||YES|
|D. Commercial information.||Records of personal property, products or Services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.||YES|
|E. Biometric information (as defined in Cal. Civ. Code § 1798.140(c)).||An individual’s physiological, biological, or behavioral characteristics, including information pertaining to an individual’s deoxyribonucleic acid (DNA), that is used or is intended to be used singly or in combination with each other or with other identifying data, to establish individual identity. Biometric information includes, but is not limited to, imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information.||YES|
|F. Internet or other similar network activity.||Browsing history, search history, information on a Consumer's interaction with a website, application, or advertisement.||YES|
|G. Geolocation data.||Physical location or movements.||YES|
|H. Sensory data.||Audio, electronic, visual, thermal, olfactory, or similar information.||YES|
|I. Professional or employment-related information.||Current or past job history or performance evaluations.||YES|
|J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).||Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.||YES|
|K. Inferences drawn from other personal information.||Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.||YES|
|L. Sensitive personal information (as defined in Cal. Civ. Code § 1798.140(ae)).
||(1) Personal Information that reveals: (a) a Consumer’s social security, driver’s license, state identification card, or passport number; (b) a Consumer’s account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; (c) a Consumer’s Precise Geolocation; (d) a Consumer’s racial or ethnic origin, religious or philosophical beliefs, or union membership; (e) the contents of a Consumer’s mail, email, and text messages unless the Business is the intended recipient of the communication; (f) a Consumer’s genetic data; (2) The Processing of Biometric Information for the purpose of uniquely identifying a Consumer; (3) Personal Information collected and analyzed concerning a Consumer’s health; (4) Personal Information collected and analyzed concerning a Consumer’s sex life or sexual orientation.
Personal Information does not include information excluded from the CCPA’s definition of “Personal Information” (e.g., Deidentified information, Aggregate Consumer Information, and publicly available information from government records) or otherwise excluded from the CCPA’s scope (e.g., information covered by certain sector-specific privacy laws).
The Categories of Sources from Which Consumers’ Personal Information Is Collected.
We generally obtain the categories of Personal Information listed above either directly from the Consumer (e.g., from completed forms or purchased products and Services) or indirectly from the Consumer (e.g., from observing the Consumer’s actions on our website). Depending on the Consumer’s (or the Consumer’s company’s) relationship with Dow, we may also obtain Consumer Personal Information from other sources, including those identified in:
The Business and Commercial Purposes for Collecting, Selling, or Sharing Consumers’ Personal Information.
We do not Sell or Share Consumers’ Personal Information. Depending on the Consumer’s (or the Consumer’s company’s) relationship with Dow, we may Collect the categories of Personal Information listed above for any legitimate and lawful Business or Commercial Purpose, including those listed in:
The Categories of Third Parties to Whom We Disclose Consumers’ Personal Information.
Depending on the Consumer’s (or the Consumer’s company’s) relationship with Dow, we may disclose the Personal Information we Collect to certain Third Parties, including those listed in:
The Categories of Consumers’ Personal Information We Have Sold or Shared in the Preceding Twelve (12) Months.
We do not Sell—and have not sold in the preceding twelve (12) months—any Personal Information about Consumers to Third Parties for monetary or other valuable consideration. We do not Share—and have not Shared in the preceding twelve (12) months—any Personal Information about Consumers to Third Parties for the purpose of Cross-Context Behavioral Advertising. We do not Sell or Share any Personal Information about Consumers under sixteen (16) years of age. Consumers may choose to consent to our website’s use of targeting cookies by indicating their preferences using our Cookie Preferences tool. To the extent that a Consumer consents to our website’s use of targeting cookies, such cookies may be set through our site by our advertising partners; this does not constitute the Selling or Sharing of Consumer Personal Information under the CCPA.
The Categories of Consumers’ Personal Information We Have Disclosed For a Business Purpose in the Preceding Twelve (12) Months.
In the preceding twelve (12) months, Dow has disclosed all the categories of Consumer Personal Information listed above in the Section titled “Categories of Personal Information We Collect” (i.e., categories A through L) for various legitimate and lawful Business Purposes, including those listed in:
CCPA Privacy Rights.
The CCPA provides Consumers with certain privacy rights regarding their Personal Information. The following describes these rights and explains how Consumers may exercise them.
The Right to Know and Access.
A Consumer has the right to request that we disclose the following:
Upon receipt of a Verifiable Consumer Request, we will disclose the requested information, unless the CCPA (or its implementing regulations) provide a basis for us to deny the request in whole or in part, in which case we will inform the requestor and explain the basis for the denial, unless prohibited from doing so by law. We are not obligated by the CCPA to provide this information to the same Consumer more than twice in a twelve (12) month period. Any disclosures we provide in response to a Verified Consumer Request to know or access will, by default, cover only the twelve (12) month period preceding the Verifiable Consumer Request's receipt. If, however, the Verified Consumer Request specifically seeks information beyond the twelve (12) month period, we will also provide the requested information collected on or after January 1, 2022, to the extent that it is available, unless doing so proves impossible or would involve a disproportionate effort, in which case we will explain why we cannot provide the information beyond the twelve (12) month period.
The Right to Delete.
A Consumer has the right to request that we delete the Consumer’s Personal Information. Upon receipt of a Verifiable Consumer Request, we will delete from our records (and direct our Service Providers and Contractors—and any other Third Party with whom we have Sold or Shared your Personal Information—to delete from their records) the Consumer’s Personal Information. Provided, however, that the CCPA does not require us (or our Service Providers or Contractors) to comply with a Consumer’s request to delete the Consumer’s Personal Information if it is reasonably necessary for us (or for our Service Providers or Contractors) to maintain the Consumer’s Personal Information, pursuant to a CCPA-provided exception to the Consumer’s right to delete.
The Right to Correct.
A Consumer has the right to request that we correct inaccurate Personal Information about the Consumer. Upon receipt of a Verifiable Consumer Request, we will use commercially reasonable efforts to correct the inaccurate Personal Information.
The Right to Opt-Out of Selling or Sharing.
As stated above, we do not Sell or Share Consumers’ Personal Information. Thus, we are not required to provide notice of a Consumer’s right to opt-out or a “Do Not Sell or Share My Personal Information” link on this website. If a Consumer has previously consented to our website’s use of targeting cookies, the Consumer may change the Consumer’s preferences for targeting cookies by using our Cookie Preferences tool.
The Right to Limit Use and Disclosure of Sensitive Personal Information.
We do not use or disclose Sensitive Personal Information for purposes other than the following (thus, we are not required to provide notice of a Consumer’s right to limit or a “Limit the Use of My Sensitive Personal Information” link on this website):
The Right Not to Receive Discriminatory Treatment for Exercising CCPA Rights.
We will not discriminate against a Consumer for exercising CCPA rights. Unless permitted by the CCPA, we will not:
How Consumers May Exercise Their CCPA Rights.
To exercise their right to know, access, delete or correct, Consumers may submit a Verifiable Consumer Request to us by either:
Only the Consumer, or a Person registered with the California Secretary of State that the Consumer authorizes to act on the Consumer’s behalf, or a Person who has power of attorney or is acting as a conservator for the Consumer, may make a Verifiable Consumer Request related to the Consumer’s Personal Information. A Consumer may make a Verifiable Consumer Request on behalf of the Consumer’s minor child. The Consumer need not create an account with us to submit Verifiable Consumer Request.
Upon receipt of a Consumer’s request, we will attempt to verify it using reasonable methods. If necessary, we may request additional information from the Consumer, which will be used only for the purposes of security, fraud-prevention, and verifying the Consumer’s identity; we will delete any new Personal Information collected for verification purposes as soon as practical after processing the request, subject to applicable record-keeping requirements. Authorized agents will be required to provide proof of their authorization, and we may also require that the relevant Consumer directly verify their identity and the authority of the authorized agent.
We are not required to comply with a request if we cannot verify—using commercially reasonable methods—that the Consumer making the request is the Consumer about whom we have Collected Personal Information, or is a Person authorized by the Consumer to act on the Consumer’s behalf.
No later than ten (10) business days after receiving a request, we will confirm receipt and provide information about how we will process it. We endeavor to respond to a Verifiable Consumer Request within forty-five (45) calendar days of its receipt. If we require more time—up to ninety (90) calendar days from the day the request is received—we will inform the Consumer of the reason and extension period in writing. If the Consumer has an account with us, we will deliver our written response to that account. If the Consumer does not have an account with us, we will deliver our written response by mail or electronically, at the Consumer’s option. The response we provide will also explain the reasons we cannot comply with a request, if applicable. We do not charge a fee to process or respond to a Verifiable Consumer Request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a reasonable fee, we will inform the Consumer why we made that decision and provide the Consumer with a cost estimate before completing the request.
Subject to applicable local law, Dow may use the personal information we collect through our website for any legitimate and lawful business purpose, including but not limited to the following:
Dow may use or disclose aggregated or anonymized data about our users, if that information does not identify any individual, in Dow’s sole discretion.
Dow may share your information with Dow affiliates for the purposes set forth in this Privacy Statement. Dow may also share your information with third parties in specific cases such as:
Other than as described above, Dow does not provide or sell your personal information to third parties.
Dow is a global organization with its corporate headquarters in the United States. Our servers, databases, and service providers are located in the United States and in other countries. Different countries have different privacy laws and requirements, and some, including the United States, may provide less legal protection for your personal information than others. If you object to the transfer of your information to the United States, please do not use Dow’s website or provide Dow with that information.
When you sign up to use a special feature or password-protected area, you may be asked to agree to additional terms governing your use of the special feature or password-protected area. In such cases, you may be asked to expressly consent to the additional terms, for example, by checking a box or clicking on a button marked “I agree.” (This type of agreement is known as a “click-through” agreement.) If any of the terms of a click-through agreement or another agreement between you and Dow are different than the terms of this Privacy Statement, the terms of that agreement will control over this Privacy Statement.
Dow’s website is not intended for children under 16 years of age, and Dow does not knowingly collect information from children to sell or promote our products or services. No one under the age of 16 may provide information to Dow on or through our website, and if we learn that we have received information from a child under the age of 16, we will delete that information.
Dow may host educational programs in science for students and teachers in our communities, but we do not invite minors to contact us or provide us with personal information. Visitors must be 18 years of age or older to submit registration or survey information. Parents or legal guardians may register to obtain information or participate in a survey on behalf of their children.
If you believe a child under the age of eighteen has sent personal contact information to Dow, please contact us immediately and we will use reasonable efforts to promptly remove that information from our systems.
We take commercially reasonable precautions to protect the confidentiality, integrity and security of your personal information. We urge users to be careful with personal information while using the Internet.
SSL Protection. Many Dow websites, including dow.com, are able to provide a secure connection between your computer and our server be established. We use an encryption technology called Secure Socket Layers (SSL). A secure connection is maintained until you leave the secure area of the site. Although we use SSL encryption to safeguard the confidentiality of personal information as it travels over the Internet, “perfect security” does not exist on the Internet and we cannot guarantee the safety of transmitting personal information over the Internet.
Password Protection. You are responsible for maintaining the confidentiality of your passwords. We have the right to assume that anyone accessing one of our websites using a password assigned to you has the right to do so. You will be solely responsible for the activities of anyone accessing our website using a password assigned to you, even if the individual is not, in fact authorized by you. If you have reason to believe that your password has been compromised or used without authorization, you must promptly change it using the functionality provided on the site or notify Dow that your account has been compromised.
We reserve the right to modify this Privacy Statement and related business practices at any time by posting updated text on this site and updated effective date at the bottom of this page. As we add new features and functionality to our websites or Dow policies or applicable laws evolve, we may need to update or revise this Privacy Statement. We reserve the right to do so, at any time and without prior notice, by posting a revised version on our website. These changes will be effective as of the date we post a revised version on our website.
If we make changes to this Privacy Statement that materially change how we treat your personal data, we will make a reasonable effort to notify you promptly through reasonable means.
We respect your right to make choices about how you would like to interact with Dow and the extent of the personal information you choose to share with Dow. In some cases, we will ask you to indicate your choices at the time we collect your personal information. If you have previously agreed to receive email or marketing communications from Dow, you may "opt-out" at any time by using the unsubscribe feature included in the e-mails we send.
If you have created an account or a personal profile on one of our websites, you may be able to access and update some or all of your personal information on your account settings or profile page. If you wish to access, update or correct other personal information, please contact us. We will contact you and may ask you for additional information to verify your identity. In most cases, we will update information as requested. In some cases, however, we may limit or deny your request if permitted or required by law or if we are unable to verify your identity.
If you have any questions about this Privacy Statement or our privacy practices, you may contact us by phone at the numbers listed at https://www.dow.com/en-us/contact-us.html. You may also contact us via Get-Help Webform. You may also send postal correspondence to:
In the United States:
The Dow Chemical Company
Data Privacy Director
2211 H.H. Dow Way
Midland, Michigan 48674
Dow Chemical Canada ULC
215 - 2nd Street S.W.
Calgary, Alberta T2P 1M4
Dow Benelux Integrated Center B.V.
Dow Customer Information Group
Herbert H. Dowweg 5
4542 NM Hoek, The Netherlands
Dow Chemical (Malaysia) Sdn. Bhd.
Unit 30-01, Level 30, Tower A, Vertical Business Suite, Avenue 3,
Bangsar South, No. 8Jalan Kerinchi, 59200, Kuala Lumpur, Malaysia
In Latin America:
Dow Brasil Industria e Comercio de Produtos Quimicos Ltda.
Avenida das Nações Unidas, 14171
Diamond Tower, Santo Amaro
If you have concerns that someone affiliated with Dow has used your information in a manner that is not appropriate, you may also contact the Dow EthicsLine. The Dow EthicsLine can be accessed using a toll-free help line, with multi-lingual capabilities, available 24 hours a day, 7 days a week, worldwide. The Dow EthicsLine can also be accessed using an online form that provides the option of submitting a written report. In addition, you always have the option of contacting the Office of Ethics and Compliance at 989-636-2544 or via email Ethics@Dow.com.
Last Updated: February 14, 2023